Refund policy

Return & Refund Policy

At 1TG Concept, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

1. 30-Day Return Policy

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

To qualify for a return under our standard return policy, the item must:

Be unused and in its original condition.
Include all original accessories, components, and tags, where applicable.
Be returned in its original packaging where reasonably possible.
Be accompanied by an order number or proof of purchase.

Please note that statutory consumer rights may provide additional protections and are not restricted by the conditions above.

2. How to Request a Return

To request a return, please contact our customer support team:

Email: support@1tgconcept.com

Please include:

Your order number.
The item you wish to return.
The reason for your return.
Photos of the product if it is damaged, defective, or incorrect.

Our customer support team will review your request and provide the appropriate return instructions and return address.

Please do not send any items back before contacting us for return instructions. This does not limit any statutory right to cancel or return an order.

Return addresses may vary depending on your location and the product involved.

3. Return Shipping Costs

For returns due to a change of mind, personal preference, or an incorrect item selection, customers are responsible for return shipping costs unless otherwise required by applicable law.

If you receive a defective, damaged, or incorrect item, we will provide an appropriate solution at no additional cost to you, in accordance with applicable consumer protection laws.

Depending on the circumstances, this may include a prepaid return shipping label, a replacement, a repair, or a refund.

If a prepaid return shipping label is provided for a change-of-mind return, we will inform you of any applicable charges before you proceed.

We recommend using a trackable shipping service for returns. Please keep your shipping receipt and tracking information until your return has been completed.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@1tgconcept.com as soon as possible.

To help us resolve the issue efficiently, please provide your order number, a description of the problem, and clear photos where available.

Depending on the circumstances and applicable law, we will arrange an appropriate solution, such as a replacement, repair, price adjustment, or refund.

Your statutory rights concerning defective or non-conforming products remain unaffected by our standard 30-day return policy.

5. Non-Returnable Items

Certain products may be excluded from our voluntary 30-day return policy, including:

Gift cards.
Personalized or custom-made products.
Items clearly identified as Final Sale before purchase, where legally permitted.
Items that have been used, damaged, or materially altered by the customer beyond what is permitted under applicable law.

Sale and promotional items are eligible for return under our standard return policy unless otherwise clearly stated before purchase.

Products purchased during Halloween, Black Friday, or other promotional campaigns are not automatically excluded from returns.

These exclusions do not affect statutory cancellation rights, legal guarantees, or other mandatory consumer protections.

6. Exchanges

If you would like to exchange an item for a different color, size, or product, please contact support@1tgconcept.com.

Exchanges are subject to product availability and the condition of the returned item.

For standard exchanges, we may ask you to return the original item and place a new order.

If an exchange is required because we shipped an incorrect or defective product, we will provide an appropriate solution in accordance with applicable law.

7. Refunds

Once your returned item has been received and inspected, we will notify you of the refund status.

For approved returns under our voluntary 30-day return policy, we aim to issue refunds to your original payment method within 10 business days after receiving and reviewing the return.

Please allow additional processing time for your bank or payment provider to post the refund.

Refund amounts will generally reflect the price actually paid for the returned item, including applicable discounts.

Original shipping charges are generally non-refundable for voluntary change-of-mind returns, except where required by applicable law.

For defective, damaged, or incorrectly supplied items, applicable shipping charges and other costs will be handled in accordance with your statutory rights.

Where mandatory consumer protection laws prescribe different refund amounts or deadlines, those laws will take precedence.

If your refund has been approved but has not appeared after 15 business days, please contact support@1tgconcept.com.

8. European Union Right of Withdrawal

If your purchase is covered by European Union consumer protection laws, you generally have the right to withdraw from an eligible online purchase within 14 days of receiving the goods, without giving any reason.

To exercise this right, you must notify us of your decision to withdraw before the applicable withdrawal period expires.

You may contact us at:

support@1tgconcept.com

After notifying us of your withdrawal, you generally have another 14 days to return the goods.

You may inspect the product as you would reasonably be permitted to do in a physical store. You may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

For an eligible full-order withdrawal, we will refund the payments required by applicable law, including the original standard delivery charges. Additional costs arising from your choice of a more expensive delivery method are generally not refundable.

Refunds will be made without undue delay and within the legally required timeframe, generally no later than 14 days after we are informed of your withdrawal. Where legally permitted, we may withhold reimbursement until we receive the returned goods or you provide evidence of having sent them back, whichever occurs first.

You will generally be responsible for the direct cost of returning the goods if this cost responsibility was properly disclosed before purchase, unless we agree otherwise or applicable law requires us to cover it.

Certain legally recognized exceptions to the right of withdrawal may apply.

Nothing in this policy limits your statutory rights under applicable European Union consumer protection laws, including legal guarantees for defective or non-conforming goods.

9. United Kingdom Consumer Rights

Where United Kingdom consumer protection laws apply, eligible online purchases generally benefit from a statutory cancellation right.

Customers normally have 14 days after receiving their goods to notify us of cancellation and a further 14 days to send the goods back.

Refunds, original standard delivery charges, return costs, and any applicable deductions will be handled in accordance with UK consumer protection laws.

Statutory rights concerning faulty, damaged, or misdescribed goods remain unaffected by this policy.